Online Support

Online Learning Support


  • To successfully participate in an on-line, live-stream course we recommend you have a distraction free environment and access to your own computer or tablet for the duration of the course. If this is not possible please contact the BPC to see if special arrangements can be made. 
  • Recommended bandwidth for webinar attendees: For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD (High Definition) video

System Requirements

  • An Internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam – built-in or USB plug-in
  • Or, a HD cam or HD camcorder with a video capture card

Supported Operating Systems

  • macOS X or macOS 10.9 or later
  • Windows 10 (Home, Pro, or Enterprise)
  • Windows 8 or 8.1
  • Windows 7
  • Windows XP with SP3 or later
  • Windows Vista with SP1 or later

Supported Tablets and Mobile Devices

  • Surface Pro 2 or higher running Win 8.1 or higher
  • OS and Android devices
  • Blackberry devices
  • Supported Browsers
  • Firefox, Chrome, Safari
  • We recommend that you have the latest version of supported browsers, and have cookies enabled. Note that for Moodle, Learning Management System, you will need to have JavaScript enabled.

Additional Support

Please reach out to your instructor or contact the Building Performance Center by telephone or email. Issues of higher priority should be reported by telephone. Issues that do not require immediate response should be reported by email. We make every reasonable effort to respond within one hour of receipt of contact.